+255 685 847 002 info@jezdantech.com Moshi, Kilimanjaro
IT Support

IT Support Pricing

Professional IT support services including remote support, on-site assistance, and 24/7 enterprise support.

IT Support Pricing Packages

All packages include ticket management system, SMS notifications, and performance reporting.

Basic
Remote Support

Small teams, weekday coverage

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  • Remote support only
  • 9am–5pm, Mon–Fri
  • 2-hour response time
  • SMS ticket system
  • Up to 5 devices supported
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Enterprise
24/7 Enterprise

Hotels, NGOs, large offices

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  • 24/7 on-site availability
  • 30-minute response time
  • 99.9% SLA uptime
  • Dedicated account manager
  • Priority escalation path
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What's Included in Our IT Support

💻

Remote Support

Quick remote assistance via TeamViewer, AnyDesk, or remote desktop.

🏢

On-Site Visits

On-site technician visits for hardware issues and complex problems.

🎫

Ticket System

SMS and email ticket system for tracking and managing support requests.

📊

Performance Reports

Monthly reports on system performance, issues resolved, and uptime.

🔧

Hardware Maintenance

Preventive maintenance and hardware troubleshooting for all devices.

📱

Mobile Support

Support for mobile devices, tablets, and smartphones.

Need IT Support?

Not sure which package is right for you? Get a free consultation and detailed quote within 24 hours.